User Experience Audits
The UX Specialists at our Agency can find countless UX issues just by auditing your website. We audit your website using the heuristic evaluation method which allows us to spot problems in your design. Typically users will test a website, but for a heuristic evaluation it’s performed by usability experts.
Landing Page & Website Re-Development
We’ve redesigned countless landing pages, making sure our design fits the rest of the website but is still a drastic improvement to the overall layout. Not with a fizzle, but with a bang – sometimes you need to do the largest change first to kick your results into action. And our UX experts want to get you more bang for your budget.
User testing puts your customers in the testing seat and lets us hear their direct feedback (the good, the bad, and the ugly) as they execute a number of tasks. This lets us spot user issues that are unique to your customers and odds are, if it’s a UX issue picked up by some of them, it’s being picked up by many more. We use a combination of PlaybookUX and Askable to ensure we’re finding the perfect target market to participate in our tests, and running them through a smooth un-biased number of tasks on your site. We’ll find out what your users already love, what’s missing, and what is turning them away.
Mobile Experience Optimisation
Not only great for your website experience and conversion rate, mobile optimisation is also an important SEO factor. So we made sure to include mobile optimisation in our user experience services to ensure we keep your customers coming back to your website. Around 60% of all sessions now come from mobile devices and as more and more people move away from using laptops for general browsing this number is only going to increase.
We can help you go back to the drawing board and implement great UX/UI design from the get-go. We can help you redesign core parts of your website to improve your user experience. We base all of our recommendations off data or expert evaluation before making any decisions about what improvements to make to your website design.
Ever spend ages trying to locate the right information or product on a website? Ever found that particular bits of information weren’t where you expected them to be. This is one the core reasons for frustration on a website and it all comes down to information architecture. Our IA services make sure your users find the information they need, when they need it, and where they expect it to be.